Refund Policy:
All sales are final, and we do not offer refunds for our services. Please ensure that you are fully committed to proceeding with your booking before making a deposit. It's important to note that the outcome of the cast is dependent on the subject's mold, and variations may occur due to individual characteristics and the molding process.
Booking and Deposit:
All services must be booked in advance. A 50% deposit is required at the time of booking to secure your appointment slot. The remaining balance will be due on the day of the scheduled appointment.
Cancellation Policy:
If you need to cancel your appointment, please provide us with a minimum of 24 hours' notice before the scheduled booking time. Failure to provide the required notice will result in the forfeiture of your deposit.
Rescheduling:
If you wish to reschedule your appointment, please notify us at least 24 hours before the original booking date. We will do our best to accommodate your request, subject to availability.
Late Starting Time or Customer Unavailability:
We understand that unforeseen circumstances may arise, if you arrive late, it may result in a shortened session, and we cannot guarantee the completion of the requested service. However, if the customer is not available or at the location, a waiting period of up to 15 minutes will be allowed. If we are unable to proceed with the service after this waiting period, the appointment will be considered canceled, and the deposit will be forfeited.
Liability:
While we take utmost care in our casting process, please be aware that our services involve the use of materials and techniques that may have inherent risks. By engaging our services, you acknowledge and accept these risks, and you release Molded Moments and its employees from any liability for any damages, injuries, or losses incurred during or as a result of the casting process.
By booking our services, you agree to abide by these terms and conditions and acknowledge that you have read and understood them. These terms and conditions may be subject to change without prior notice. If you have any questions or concerns, please feel free to contact us.
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